✨Frequently Asked Questions

We’ve put together some helpful information related to our most frequently asked questions.  If you have any questions that aren’t answered in our frequently asked questions pages, we encourage you to give us a call. We’re a small business and we’re striving to ensure that every customer has a wonderful experience with Maine Lobster Market, so please be patient with us as we manage higher-than-usual call volumes. We promise that we will respond to all customer inquiries.

1、What days of the week do you deliver?

Generally, it can be delivered within 24-48 hours

2、Is shipping included in the price?

To ensure that the lobster remains 100% fresh, advanced refrigeration technology is used during the shipping process.Free shipping on orders over $50. Orders under $50 will be charged the higher shipping rate. UPS air transportation.

3、When will I receive the lobster? Can I choose the date?

Your delivery date can be specified in the delivery date section on the payment screen. You can schedule delivery as far ahead as you'd like.

4、Do I need to cook the lobster immediately or can I cook it tomorrow?

We guarantee that your lobster will be alive upon delivery, however, we do recommend cooking it the same day you receive it. With that said many people will store their lobster overnight and cook it the next day. If you plan to do this, we recommend purchasing the select size lobsters of 2lbs and up. They may be placed in your refrigerator with the seaweed they are packed in to keep them moist. Do not add fresh water to the lobster storage. Freshwater will kill the live lobsters.

5、How do I track my shipment?

On the date of shipment, a tracking number will be generated and sent via email. This tracking number can be used to review the status of your shipment in transit, however, this tracking number will not be valid for tracking until the shipment is picked up from our facility. If you have received this email and are not yet able to track the package this is most likely because the shipment has not yet been picked up from our facility.

6、Can I freeze the meat?

Yes. You can freeze fully cooked lobster meat, however, we would not recommend freezing live or raw lobster.

7、Can you include a gift message?

Yes, simply write your gift message in the delivery description on the payment screen and we will add it to the shipment.

8、How do I specify delivery date?

Your delivery date can be specified in the delivery date section on the payment screen. Simply select a delivery date on our calendar at checkout and your order will be packed and shipped the night before!

9、What happens if my lobster(s) arrive dead?

At Maine Lobster Market we pride ourselves on providing the absolute best Maine Lobster experience. We believe in the experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If your lobsters do not arrive alive, we will reimburse you via store credit If you follow the following directions.

• If your lobster arrives dead, provide a photo of the dead lobster on its back and submit this information in the claims portal.
• For underweight products, a photo must be submitted with the product on a food scale via the claims portal
• For spoiled products, a photo must be submitted showing product temperature over 40℉.

Due to the extremely perishable nature of our products, all claims must be submitted within 4 hours of the delivery date and time. Any claims submitted outside this window will be omitted. If you do not reach out within the specified timeframe, you may lose your right to our live lobster guarantee.

10、Can I change the number of items after my order is scheduled?

Yes, you can make any update to your order, big or small, prior to the ship date.

Please make any requests by contacting us directly at info support@thelobstersguy.com or by calling (207)-799-8222. These request must be made before the scheduled day of shipment.